Overview
At Edge Performance Supps, customer satisfaction and product quality are our top priorities.
This Refund & Returns Policy outlines the conditions under which refunds or returns may be processed when you purchase from edgeperformancesupps.store.
By placing an order, you agree to the terms below.
Eligibility for Returns
Due to the nature of our products (performance supplements, peptides, and related wellness items), we can only accept returns in the following cases:
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You received the wrong item or an incorrect order.
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The product arrived damaged or defective.
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The package was lost in transit (confirmed by our logistics provider).
To qualify for a return:
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The product must be unused, unopened, and in its original packaging.
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Return requests must be made within 7 days of delivery.
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A valid proof of purchase (order number, invoice, or receipt) must be provided.
Non-Returnable Items
For health and safety reasons, we cannot accept returns for:
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Opened or used supplements
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Items not purchased directly from our website
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Products marked “Final Sale” or promotional giveaways
We reserve the right to deny returns that do not meet our eligibility requirements.
Return Process
If you believe your product is eligible for a return, please follow these steps:
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Contact us at support@edgeperformancesupps.store within 7 days of receiving your order.
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Include your order number, photos of the product, and a brief description of the issue.
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Once approved, we will provide return instructions and a return shipping address.
Please note:
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Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or damaged item).
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Returned items must be shipped securely to avoid damage in transit.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved, a refund will be processed to your original payment method within 5–10 business days.
Refunds are issued for:
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Approved returns (as per policy)
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Canceled orders prior to shipment (if applicable)
Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received your refund within 10 business days after confirmation:
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Check your bank or payment account again
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Contact your credit card provider; processing times vary
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If you’ve done all this and still haven’t received a refund, please contact us at support@edgeperformancesupps.store
Exchanges
We currently do not offer direct exchanges.
If you need a replacement, please follow the return process and place a new order for the correct item once your refund is processed.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
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Contact us immediately at support@edgeperformancesupps.store
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Include your order number and clear photos of the product and packaging
We will prioritize replacements or refunds for such cases.
Cancellations
Order cancellations are accepted only before the order has been shipped.
Once dispatched, the order cannot be canceled and must follow the standard return process.
Contact Information
For questions about our Refund & Returns Policy, please contact:
📧 Email: support@edgeperformancesupps.store
🌐 Website: edgeperformancesupps.store